Customising the sender's email address
This article is intended for the following people:
Insurance / Banks Brokers / Distributors Sellers
For more information on roles on Plug, please see this article.
Automatically sending notification emails to your customers from your subscription solution must be done from a verified email address in order to:
- ensure a high derivability rate
- avoid deterioration in the quality of your domain name
- send transactional notifications with a personalised email address
How to customize the email address on my platform
Customizing the email sending address is a relatively complex procedure because it is necessary to authenticate your domain name with the email sending provider beforehand.
It is therefore a manual intervention by our support team to :
- purchase of a dedicated IP for your email sends
- set specific manual configuration of the Particeep solution in order to authorize the sending of emails from your personalized email
- configure and authenticate your domain with our email provider.
What does the Particeep team need
The Particeep team needs your DNS access.
If you do not wish to give us access to your DNS, please let us know your IT contact so that we can specify the procedure to be carried out in order to modify the sending email address.
Is there a charge for the personalisation procedure?
Yes, there is a charge for this procedure.
You have to count:
- A type 5 intervention according to our professional service schedule
- The cost of purchasing your dedicated IP for an amount of 150€ HT/year
How does it work?
Make your request by contacting our support team by email: support@particeep.com
Particeep support will then provide you with the necessary information to authenticate your domain name according to the following procedure